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1/Can’t find the camera via search software after connect to LAN.

Please make sure the camera and PC is in the same LAN; if install firewall software, please close 
it and try again.

2/I Can find equipment via search software, but can’t visit.

If the IP address of IP camera and PC is not in the same Network Segment, you should change 
them on the same Network Segment as figure 1 before visit. Network Segment is the first three 
number of IP address. If the IP address of PC is 192.168.1.89, so it can only visit the 
equipment which IP address is between 192.168.1.1~192.168.1.255.

3/Can visit via public IP address, but can’t visit via manufacturer’s domain name

Because of the domain name hasn't been registered to the DDNS server. So it need to register again. Please contact our After Service Team service@wansview.com/ service2@wansviiew.com/support@wansview.com.

4/How to set WIFI connection?

Please download attachment and follow it to set wifi connection.

5/Does my camera support WPS?

It supports WPS,you can operate as below.
Confirm if the router connected to camera supports WPS/QSS (you can check user manual of the 
router or get the support from router factory);
Press WPS/QSS button on the router, it will launch the function.
Press and hold on reset button for 5 seconds after it ran normally(about 2 minutes, not need 
to connect cable), it will launch the WPS/QSS function, then match the setting with the 
router, after matching successfully, you can connect it to wireless router by WIFI.

6/The Searchpro Tool can't find the camera's IP, why?

1.please check if your camera work normal or not; check the status of the lights on RJ-45, 
network cable is good or not, the connection of network and power is good or not, whether 
camera pan/tilt after power on (for indoor camera). 
2.Whether your router enable DHCP function; if disable mac address filter; 
3. Computer and camera in the same subnet or not; the firewall block the camera or not; 
4. If you have another router, please plug the camera in it and try again; 
5. If you tired all the above steps and still failed, please use a network cable connect the 
camera and your computer directly, check if the ip camera tool can detect the camera or not;

7/I enable talk function, but there is no sound come from the speaker?

1) Check if the microphone in computer used to talk turned on or not; 
2) Make sure active the microphone icon in visitor UI; 
3) Network speed is not so bad;
4) Make sure the camera if supports Two- audio.

8/How to do port forwarding?

If visit IP Camera from WAN, you must do port forwarding on the router.
Here is instruction how to do port forwarding, please download.

9/I want restore factory settings, I dont want to repeat set all the settings, what can I do?

You can use backup & restore settings, click backup and store the current settings to computer before you restore factory settings, if you want to reload it, just choose the saved backup file and load all the settings.

10/I set date and time for my camera, but it showns 1970 in log?

Make sure your computer has correct date and time, please do not forget save settings after you finish the synchronization with your PC;
Choose both synchronize with PC and synchronize with NTP server to try;
Camera connect to internet or not;

11/How to change the password?

Here is instruction how to change the password, please donwload.

12/ Web access the camera, already instllated the plug-in for chrome, but the live stream screen still displays Download Plug-in. How to fix it?

Here is instruction how to fix this issue, please download.

13/With Chrome to access the camera, but no picture, What should to do?

Because of from the version 43.0.2357.65 starting, the chrome doesn't support APNPI plug-in anymore. So need to install IE Tab for Chrome.
Here is instruction how to install IE Tab for Chrom, please donwload.

 

14/With Firfox to access the camera, but no picture, What should to do?

Because of from the version 42 starting, the Firefox doesn't support APNPI plug-in anymore. So need to install IE Tab for Chrome.
Here is instruction how to install IE Tab for Chrom, please donwload.